The Care Quality Commission
  • Dentist
  • Dentist

Windsor Dental Practice

96 Oxford Road, Windsor, Berkshire, SL4 5DU (01753) 868666

Provided and run by:
Mr. Nishit Badiani

All Inspections

27 October 2023

During a routine inspection

We carried out this announced comprehensive inspection on 27 October 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises. We found minor shortfalls in appropriately assessing and mitigating risks in relation to closed circuit television (CCTV), sharps, fire safety and disability access.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Windsor Dental Practice is in Windsor, Berkshire and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 2 dentists and 1 dental nurse.

The practice has 3 treatment rooms of which 1 was in use.

During the inspection we spoke with 2 dentists and the dental nurse.

The practice is open:

  • 9am - 1pm and 2pm - 5pm Monday to Friday.

There were areas where the provider could make improvements.

They should:

  • Improve the practice's risk management systems for monitoring and mitigating the various risks arising from the carrying on of the regulated activities.

5 September 2013

During a routine inspection

We spoke with four patients who use the service. Patients told us they were given details of treatments so they could consent to the treatment they wanted. The dentist gave verbal and written descriptions of treatment, options and cost before patients consented to treatment. This was confirmed by patients we spoke with.

We spoke with four patients. They told us the dentist checked their general health, explained treatment choices and made them feel at ease. One patient told us, 'I go for a check-up every six months - he is a very good dentist.' Another told us, 'the dentist always asks about my health and checks about my medication.'

We viewed six patient records and found people's oral health was comprehensively assessed. For example, the dentist had checked for decay, soft tissue problems, the condition of people's gums and jaw and recorded a map of the mouth.

The practice had effective systems in place to reduce the risk and spread of infection. We spoke with staff regarding the cleaning of used instruments and found procedures to be in line with the Department of Health's guidance.

Staff told us they were supported and were enabled to undertake appropriate professional development by the practice. We saw evidence that staff received yearly appraisals.

Patients we spoke with were happy with the care provided to them and none had made a complaint. One patient told us, "I have never made a complaint but I know I could talk to the dentist if I had a problem."