- Dentist
Vestry House Dental Centre
Report from 1 May 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 16 May 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Vestry House Dental Centre is part of Bupa Dental Care, a group dental provider. Vestry House Dental Centre is in the City of London and provides private dental care and treatment for adults and children. At the time of our assessment, the dental team included 5 dentists, 4 dental hygienists, 6 qualified dental nurses, 2 receptionists, a practice coordinator, and a practice manager. The practice had 5 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses, 1 receptionist and the practice manager. We also spoke with 1 area support manager and one quality improvement lead.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 12 patients through our giving feedback on care system. The feedback we reviewed provided a positive view of the dental team and care provided by the practice. The practice sought and shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. The provider gathered feedback from staff through meetings, surveys, and informal discussions. Staff were encouraged to offer suggestions for improvements to the service and said these were listened to and acted on where appropriate. Staff gathered feedback from patients, and demonstrated a commitment to acting on feedback.