Sutton Smile Spa

Updated 18 November 2024

We carried out this announced on-site assessment on 13 January 2025. We found the practice had met regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks, we found shortfalls in managing the risks associated with fire safety, legionella and hazardous substances. These risks were mitigated following the assessment. The service provides non-surgical cosmetic treatments, some of which are not in scope of regulation and are not covered in our assessment. The practice is in Walmley, Sutton Coldfield and provides NHS and private dental care and treatment for adults and children. There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 6 treatment rooms. During the assessment we spoke with 3 dentists, including the provider, 1 dental nurse who also had an administration and receptionist role, 1 dental therapist, 2 receptionists (who were also qualified dental nurses) and the practice manager.

Updated 18 November 2024

Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 6 patients. On the day of our assessment, we saw patient feedback from a further 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Patients commented positively about the standards of cleanliness. They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed. One patient told us “I always get an appointment and seen in time”. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us “ Very friendly and informed of costs and time frames” and “I see (dentist) and the team and can honestly say it a pleasure every time I visit. He explains and takes his time and his nurse is brilliant. I never feel rushed and he lets me make decisions and is always happy to show me photos and examples of what could be done”. When they were prescribed medicines, patients felt that sufficient information was given. Patients also felt they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.