18 December 2013
During a routine inspection
We found that people's treatment was planned in a way that was intended to ensure their safety and welfare. People told us they were satisfied with the treatment they received at the service.
One person who told us they chose to travel a long distance to use this service said of their treatment, 'They are very efficient. I am satisfied so far, it is excellent. The staff are brilliant, very polite and very knowledgeable. We still keep coming here because of the excellent qualities. [The service] is very well run.'
People were treated in an environment that was spacious, well maintained and fit for purpose.
There were recruitment and selection procedures in place.
A complaints system was available.