Archived: KCL Care Limited

Updated 17 August 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 21 April 2015 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service. This was to ensure that members of the management team and staff were available to talk to. The inspection team consisted of one inspector and an Expert by Experience. An Expert-by-Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before we visited we reviewed the information we held about the service including notifications. Notifications are about events that the provider is required to inform us of by law. We looked at the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During our visit we spoke with six people who used the service, two relatives, three care staff, one care co-ordinator, the registered manager and the provider’s representative.

We looked at the care plans for four people, the staff training and induction records for three staff, two people’s medicine records and the quality assurance audits that the registered manager had completed.

Updated 17 August 2015

We carried out an announced inspection of the service on 21 April 2015. The inspection was announced.

KCL Care Limited provides personal care and support to people in the Nottingham area. There were 27 people receiving care in their own homes at the time of our visit.

There was a manager registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt the service provided good care and they felt safe using the service. Staff were knowledgeable of how to recognise abuse and confirmed they had completed relevant safeguarding training. The provider’s arrangements to ensure appropriate checks relevant to safe recruitment were in place and process updates were taking place.

Appropriate risk assessments had taken place to ensure people were cared for in a safe environment.

People were supported by trained staff with the right skills to ensure they were competent to meet people needs.

People were supported to make informed choices and staff had awareness of the Mental Capacity (MCA) Act 2005. The Mental Capacity Act 2005 is designed to protect people who do not have the capacity to make certain important decisions for themselves. We found that information to identify if a person had capacity or lacked capacity was not clearly identified on their care plans, but the manager was addressing this.

Staff provided people with support with eating and drinking. People were encouraged to be independent. Care plans contained personal preferences and the service took preventive action to ensure people were in good health. Referrals were made to external professionals when required.

People were treated with respect and were well looked after. People’s dignity was maintained in a caring way. People and families were involved in decisions relating to peoples care and support. Care plans contained information relevant to the person’s needs. The care plans were reviewed on a regular basis. People felt the service responded to their needs and assessed their needs accordingly.

Complaints and concerns were logged and monitored to ensure they were dealt with in a timely manner. Outcomes were reviewed to improve the practise and to reduce the risk of reoccurrence.

The service was monitored regularly by the provider and registered manager to make sure a quality service was provided.

People were encouraged to express their views and comment on how the service was run.

The management team worked well and supported staff accordingly.