Partridge House Nursing and Residential Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Care plans were comprehensive and person specific to ensure not only people’s health and support needs were met but also their wellbeing. Clinical assessment tools were utilised to assist in the assessment and review of peoples care and any associated risks. For example, the Waterlow tool was used to monitor a person’s risk of pressure injury. People’s preferences were considered, and relevant information was included in care plans to ensure they contained information important to that person. The manager placed great importance on the emphasis that Partridge House was peoples home and staff should ensure that care was always person centred. Staff understood people’s individual personalities, their likes, dislikes and needs and these were fundamental in how a person’s care was provided.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People told us they enjoyed the food; people were offered choice and meals looked appetising. Staff referred people to Speech and Language Therapy (SALT) when appropriate. guidance was shared with staff to ensure people received food and fluid in a way that was safe and appropriate for their needs. We observed people receiving support with meals when required and meals being provided which met SALT guidance for individuals who had specific dietary requirements.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Information about people’s lives and backgrounds were recorded as well as pertinent information in relation to their health and support needs. The home worked with other health professionals to support people with specific health conditions. Health professional feedback included that people appeared well cared for and staff were compassionate towards people.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to spend their time how they chose. Some people liked to attend activities, whilst others preferred to spend time quietly. People were encouraged and supported to maintain their independence. Golden moments were recorded for people. These were something specific to that person, for example, one person had previously worked with music and arts. Before they moved to Partridge House they had become more isolated and had stopped going out. Staff had supported them to build their confidence and accompanied them to watch a musical film at the cinema which the person had particularly enjoyed.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Relatives told us they were aware their loved one had recently had a medicines review, but no other reviews had been needed at that time. Staff were aware of the importance of ensuring people care and treatment met their needs whilst supporting their goals and wishes. People were supported to share their wishes via a ‘wish tree’ and staff facilitated these where possible. For example, trips out to places of special interest to a person or evoked happy memories from their past. Staff told us “The manager is good if we have an idea she says risk assess it and give it go, she is very supportive.”

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. A relative said, “I think people have choice. [persons name] gets up quite late, that is something they like to do. Not noticed any restrictions.” People told us staff respected their choices and listened to them. Care was person centred and information was clearly recorded in care plans and daily records. We saw people’s consent being sought before care was provided by staff. Mental capacity had been assessed and best interest meetings had taken place for specific decisions involving people and others involved in decisions about people’s care.