Head Office

During an assessment under our new approach

We carried out an announced assessment on 11 and 13 November 2024. Head Office provides extended access appointments to patients in Bexley, South East London. Extended access appointments are bookable appointments for GP services in the evening and at weekends. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group ranges from the fifth to the tenth lowest decile (5 to 10 of 10). The lower the decile, the more deprived the practice population is relative to others. We conducted this assessment to enable us to provide a rating for the service, as the provider had recently updated their registration. We assessed 33 quality statements across safe, effective, caring, responsive, and well-led key questions. At this assessment we found the provider had effective governance systems, and there were processes in place to ensure patients received safe and effective care. The provider had mechanisms to collect and act on patient feedback.

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