The Care Quality Commission
  • Dentist
  • Dentist

Murray Dental Limited

282 Daventry Road, Cheylesmore, Coventry, West Midlands, CV3 5HL (024) 7650 5444

Provided and run by:
Murray Dental Limited

All Inspections

During an assessment under our new approach

We carried out this on-site announced assessment on 9 December 2024. We found the practice had met regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The service provides non-surgical cosmetic treatments, some of which are not in-scope such as certain facial aesthetics procedures. The practice is in Cheylesmore, Coventry and provides private dental care and treatment for adults and children. There was step free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 3 treatment rooms. During the assessment we spoke with 2 dentists, 4 dental nurses, 2 receptionists and the practice manager.

6 September 2013

During a routine inspection

We looked at information given to people about treatment options and whether patients had consented to treatment. We spoke with five people by telephone and three on the day of our visit. All people spoken with told us they had given consent to treatment and options had been clearly explained.

We asked people whether they were satisfied with the treatment provided. All people we spoke with had been pleased with their treatment. Comments included:

'The reception staff are brilliant; you get all the right paperwork.'

'Can't fault them, I've felt so comfortable'they're brilliant, very friendly, caring.'

'The whole team have contributed to the (positive) experience'.

'Its changed my life'my teeth have been a bane in my life for the last 10 years'they've waylaid all my fears.'

We looked at cleanliness and infection prevention measures. The treatment rooms were very clean, and we observed good infection prevention practice. People told us their experiences were that the practice was always clean.

We checked a sample of staff records and spoke with staff. We were satisfied the service had recruited trained staff, and recruitment practice had met the requirements of the Health and Social Care Act 2008. We noted the practice provided good support to staff to enable them to continue with their professional training and development.

We saw the service had good systems in place to monitor and assess the quality of service provided.