The Care Quality Commission
  • Dentist
  • Dentist

Archived: High Street Dental Practice - Shepton Mallet

20 High Street, Shepton Mallet, Somerset, BA4 5AN (01749) 343940

Provided and run by:
High Street Dental Practice Limited

Important: The provider of this service changed. See new profile

All Inspections

18 June 2014

During a routine inspection

This scheduled inspection was to see if patients received a safe, effective, caring, responsive and well led service. At the time of this inspection the dental practice provided appointments five days a week with surgery sessions shared between the three dentists.

During our inspection visit we spoke a dentist, the practice manager, and a dental nurse. We with spoke with three patients who used the service on the day of our inspection. We looked at some of the facilities and the environment. We reviewed records relating to the management of the service, the employment of staff, and some of the overall quality assurance systems in place. The provider also submitted information supporting compliance during the 48 hours following the inspection visit.

We saw written compliments sent into the practice from patients and heard from patients how they were very happy with the treatment they were provided with. We were told by patients they were 'Very happy, they always explain the treatment they want to do.' Another comment was, 'They do not do anything I am not happy with.'

We found that patients received a safe and effective service. Staff were caring and responsive to patients' needs. Patients were provided with treatment at a well-managed and well led service.

29 March 2012

During a routine inspection

We spoke with four people attending the practice either for a routine check 'up or treatment during our inspection visit.

Everyone we spoke with were complimentary about the staff working at the practice. They described them among other things as 'helpful', 'friendly', 'kind' and 'caring'.

People told us they had no difficulty arranging appointments.

The people we spoke with who had received treatment told us they were always given detailed information about why it was needed and any available options were discussed with them. They told us they were always asked about their medical history. They said that if they needed treatment they were given printed plans that set out what treatment was required and its cost if applicable. They also told us that they were given comprehensive advice about oral health and hygiene.