The Care Quality Commission
  • Dentist
  • Dentist

Archived: Mydentist - Hildyard Row - Catterick Garrison Also known as my dentist

4 Hildyard Row, Catterick Garrison, North Yorkshire, DL9 4DH (01748) 833375

Provided and run by:
IDH Limited

All Inspections

2 February 2016

During a routine inspection

We carried out an announced comprehensive inspection on 2 February 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Mydentist - Hildyard Row - Catterick Garrison provides general dental treatment. The practice is located within Catterick Garrison, North Yorkshire. The service provides NHS treatment for children and adults and an option of a private dental plan is available within the practice. The practice currently has three dentists, who are supported by a practice manager, a dental hygienist, five dental nurses (one of which is a trainee) and a receptionist.

Four surgeries are located on the ground floor, there was a reception and waiting area, a decontamination room, a store room and radiograph developing room and a staff room, patient and staff toilet facilities.

The practice is open:

Monday, Wednesday, Thursday and Friday 08:30 – 17:30

Tuesday 08:30 – 18:00

One Saturday per month.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

On the day of inspection we received nine CQC comment cards providing feedback and spoke with four patients The patients who provided feedback were positive about the care and treatment they received at the practice. They told us they were involved in all aspects of their care and were very pleased with the service. They found the staff to be efficient, kind, helpful and polite and they were treated with dignity and respect in a clean and tidy environment.

Our key findings were:

  • Staff had received safeguarding training, knew how to recognise signs of abuse and how to report it.
  • Staff had been trained to manage medical emergencies.
  • Infection prevention and control procedures were in accordance with the published guidelines.
  • Patients’ care and treatment was planned and delivered in line with evidence based guidelines, best practice and current regulations.
  • Patients received clear explanations about their proposed treatment, costs, benefits and risks and were involved in making decisions about it.
  • Patients were treated with dignity and respect and confidentiality was maintained.
  • The appointment system met patients’ needs.

There were areas where the provider could make improvements and should:

  • Review audits of various aspects of the service, such as radiography and infection prevention and control are undertaken at regular intervals to help improve the quality of service. The practice should also ensure all audits have documented learning points so the resulting improvements can be demonstrated.
  • Review and update all the practice policies and disseminate this with staff.
  • Review the practice COSHH folder and implement an assessment for all materials used within the practice.
  • Review the complaints policy to include external agencies and review the accessibility of the policy to patients.

28 June 2013

During a routine inspection

We spoke with patients during this visit. They told us that the dentist always explained their treatment and what it would cost. They told us that staff were always friendly and treated them with respect at all times.

We looked at patient records and these reflected the treatment that people had told us about. The staff at the surgery were sensitive to the cultural differences of some of their patients.

We saw that the clinical areas of the surgery were well maintained. All the surgeries were situated at ground floor level and were accessible to people who had mobility problems. There were regular audits carried out to ensure that any repairs needed were carried out quickly.

The provider listened to people's views and opinions of the service were listened to and acted on where necessary. We saw a system of audits that looked at the quality of the whole service. This enabled the manager to highlight any areas that needed improvement and she produced an action plan to deal with the improvements.

21 February 2012

During a routine inspection

We spoke to people in private at the practice address. Everyone we spoke to said that they were treated with respect. They said they signed to say they agreed with the treatment and that they had their treatment options explained to them so that they could make an informed decision about dental care and treatment. Everyone we spoke with said they received good dental care and treatment. One person told us that "Everyone was very helpful" whilst others described staff as "Approachable" and "Nice and very helpful" People told us that they had no concerns around the cleanliness of the practice.