The practice is currently without a registered manager. However, we were supported on this inspection by two registered managers from within the company.Six people who used the service told us 'they were 'provided with good information about the treatments and the cost of the different treatments'. They wrote, 'The staff were always polite and helpful'.
One person wrote, 'I have been using this practice for a number of years and I am very satisfied. The staff respects me and the dentist has provided me with sufficient information that helps me to make choices about my treatment.'
The six people whom we surveyed wrote, 'The practice is comfortable and accommodating and that appointments are flexible to meet their needs.
People told us the dentist made sure they understood their treatment and choice by giving information in a way they could understand.
We found people were involved in making decisions about their care, treatment and support. People were cared for in a clean environment. We found that the provider had not ensured an effective selection process was in place to ensure suitable staff were employed, and the provider had not ensured the premises were kept in a suitable state of repair.