Mydentist - Welsh Row - Nantwich

Updated 5 April 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We informed NHS England area team that we were inspecting the practice; we received no information of concern from them.

During the inspection we spoke with two dentists, a dental hygienist, three dental nurses, a receptionist, the area manager and the practice manager. To assess the quality of care provided we looked at practice policies and protocols and other records relating to the management of the service.

To get to the heart of patients’ experiences of care and treatment, we asked the following question:

• Is it effective?

This question therefore formed the framework for the areas we looked at during the inspection.

Updated 5 April 2017

We carried out an unannounced responsive inspection on 9 March 2017 to ensure the practice was providing effective care in respect of the regulations; we did not inspect other aspects of the service.

Our findings were:

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Background

Mydentist - Welsh Row is located in Nantwich and provides NHS and private treatment to adults and children.

Wheelchair users or pushchairs can access the practice through a portable ramp at the front door. Car parking spaces are available near the practice.

The dental team is comprised of three dentists, six dental nurses, one dental hygienist and a practice manager.

The practice has three surgeries one on the ground floor and two on the first floor, a reception and waiting area, a decontamination room, a staff room/kitchen and a general office.

The practice is open:

Monday, Tuesday, Wednesday and Friday 9am – 5:30pm

Thursday 9am – 7pm

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

The key findings were:

• The practice appeared clean and well maintained.
• The practice had systems in place manage risks.
• There were sufficient numbers of suitably qualified staff to meet the needs of patients. Patients were treated with dignity and respect and confidentiality was maintained.
• The appointment system met patients’ needs.

There were areas where the provider could make improvements and should:

• Review its responsibilities in accordance with the Control of Substance Hazardous to Health (COSHH) Regulations 2002 and, ensure all documentation is up to date and staff understood how to minimise risks associated with the use of and handling of these substances. Review the storage of products identified under (COSHH) Regulations to ensure they are stored securely.