We spoke with three staff. They all told us that there had been significant improvements in their support. They said everything was much better organised now. They told us that they had access to training and this tied into their training and development plan.
We found that the provider now had an effective system in place to monitor the service that people received.
We spoke with three people who used the service and they all told us that they were 'very happy' with the treatment they had received. They said that they had enough information about their treatment and that they could always ask for more information if they needed it. They told us they had found the staff friendly and approachable.
The practice was clean and tidy. Personal protection equipment was used appropriately and infection control policies were followed. People we spoke with said that the practice was always clean and tidy.
Staff felt supported by colleagues and other practices managers but the changes in management meant that they had not all received appropriate development and appraisals.
Although people we spoke with were happy with the service, the provider did not have an effective system to regularly assess and monitor the quality of the service that people received.