The Care Quality Commission
  • Dentist
  • Dentist

Archived: Mydentist - The Crescent - Taunton

4 The Crescent, Taunton, Somerset, TA1 4EA (01823) 321021

Provided and run by:
IDH Limited

All Inspections

20 August 2014

During a routine inspection

Patients were positive about their experience when visiting IDH The Crescent Taunton. Patients who were nervous about visiting the dentist particularly praised the dentists and practice staff for putting them at ease. Dentists were keen to ensure patients were satisfied with the service when they visited and spent time with them explaining their treatment in detail.

Patients told us what they thought of their dentist. One patient said 'he is very calming and pleasant'. Another said 'he is very informative. He puts you at ease and explains everything he does'.

There were arrangements in place to ensure consent was taken lawfully. We observed patients consented to their treatment throughout our inspection.

Treatment was planned effectively and dentists clearly explained to patients their options for treatments. The practice had clear procedures in place so they could respond to an emergency safety and promptly.

Staff were aware of how to protect patients from potential infection control risks. There were systems in place to identify any infection control patient safety risks.

The practice regularly monitored and assessed the quality of the service provision. They regularly sought views from patients and acted on these to improve the service. There were systems effective systems in place to deal with complaints.

The registered manager was currently taking arranged leave and the provider had transferred another manager to the site to cover the management of the practice. The registered manager was due to return early in 2015.

29 March 2012

During a routine inspection

During our visit we spoke with three people who used the service. They told us they were happy with the dental treatment received at ADP Dental Company ' Taunton. They told us that their dentist explained their treatment to them clearly so that they fully understood the benefits and any implications of their treatment received. One person told us they were given an option whether they wanted a filling and what type. Another person said 'Before this service I went to a private practice and it was nothing compared to the treatment I receive here'.

People who used the service told us that the staff who worked at the practice were 'perfect' and 'very good'. One person said 'Staff are always polite, I have no complaints'.

People told us that they generally knew how much their treatment would cost, as they were aware of the NHS banding fees. Some people told us that if they required more complex treatment then they would be informed of the cost before they had their treatment.