14 December 2012
During a routine inspection
Written information was readily available for people, informing them of the prospective treatment and fees both within the practice brochure and on the treatment plan they were given by the dentist.
We spoke with various staff members, looked at records, policies and procedures and observed people being attended to by staff. The practice manager made available all the records we asked to see and we saw the practice was proactive in obtaining people's feedback.
People told us they felt safe in the surgery and felt confident in reporting any issues of concern to any of the staff employed at the practice. We did not receive any complaints during our discussion but did receive complimentary comments such as; "It's a lovely practice, the staff are friendly and welcoming." "The dentist puts me at ease." "Very professionally run."