The Care Quality Commission
  • Dentist
  • Dentist

Bupa Dental Care Durham

2a Maynards Row, Gilesgate, Durham, County Durham, DH1 1QF (0191) 384 4433

Provided and run by:
Oasis Dental Care Limited

All Inspections

During an assessment under our new approach

We carried out this announced, on-site assessment on 11 December 2024. We found the practice had met all regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. Bupa Dental Care Durham is part of BUPA Dental Care, a dental group provider. The practice is in Durham, County Durham and provides NHS and private dental care and treatment for adults and children. There was step-free access to the practice and car parking spaces were available near the practice. The practice had 4 treatment rooms. During the assessment we spoke with 1 dentist, 1 dental nurse, 1 dental therapist, 1 receptionist and the practice manager.

26 October 2012

During a routine inspection

We were able to speak with three people who used this practice. They were complimentary about the service provided. We also found out what people thought of the practice by reviewing the results of a patient satisfaction survey completed in May 2012.

One person said, 'This dentist gives you everything you would expect. I get to know what treatment I need, the options I have and what the costs are.' We found from the results of the patient satisfaction survey almost 100% of patients 'agreed' the treatment options were discussed clearly.'

We watched how the staff dealt with people as they arrived saw staff were very friendly and polite. The results of the patient satisfaction survey showed 100% of patients agreed the dental team were friendly.

We saw there were safeguarding procedures in place and on-going training and support for staff. One patient we spoke with commented they felt, 'very confident that the practice could take care of vulnerable people following the care and support they gave my (relative).'

The practice was clean and well maintained with good procedures in place to prevent cross infection.

We saw staff at the practice were properly trained, worked to a professional code of conduct and kept their skills updated.

There were measures in place to make sure the quality of the service received by patients was maintained or improved. Patients were regularly asked their views and their responses were used to plan and make improvements.