20, 23 March 2013
During a routine inspection
We found evidence that people were provided with care and treatment that met their needs. The service worked hard to respond to people's needs quickly and took into account how urgent each person's dental needs appeared to be.
The service managers checked and monitored the dentists and dental nurses working for the service. This was to help make sure that their qualifications, skills and experience were appropriate to the work they were doing.
There were effective arrangements for child protection and adult safeguarding. Staff were trained to know how to respond if they suspected abuse or neglect.
The surgery was clean and there were suitable arrangements for the cleaning, sterilising and storing of instruments. Staff described these procedures to us confidently.
There were effective management arrangements in place at the service. Senior managers worked closely with front line staff. These arrangements were supported by close monitoring by the Herefordshire NHS Primary Care Trust (PCT).