21 May 2013
During a routine inspection
Patients told us waiting times were kept to a minimum and that was important to them. Another patient said "The dentist is excellent. I would recommend them to anyone." "The dentist always checks my medical history is up to date before they commence treatment."
There were effective systems in place to reduce the risk and spread of infection. Patients said "The practice is always clean" and "Staff always wear protective clothing and offer me protective glasses. I always see the same dentist and if needed I can get an appointment at short notice."
Patients received treatment from suitably qualified, skilled and experienced staff. Appropriate checks had been undertaken before staff began work.
The practice had processes in place to monitor patients' views about the service offered. Patients told us they had never had cause to complain about the service they had received. We found that the provider had systems in place to monitor the quality of service that people received. People we spoke with confirmed that the treatment they received was of good quality.