The Care Quality Commission

Archived: Recovery and Independence Team

Upsall Hall, Nunthorpe, Middlesbrough, North Yorkshire, TS7 0PG

Provided and run by:
Redcar & Cleveland Borough Council

Important: This service is now registered at a different address - see new profile

All Inspections

28 January 2013

During a routine inspection

People who used the service and relatives told us that they were involved in making decisions about the care, rehabilitation and support that they received. We were told that the Recovery and Independence Team provided a reliable service and that people felt well supported. People told us that staff provided rehabilitation and encouraged people to be independent, which enabled people to stay in their own home. One person spoken with said, "This is a perfect service.' Another person said, 'The staff are very good I'm sure I will be back on my feet in no time.'

Staff spoken with during the inspection demonstrated a good understanding of the meaning of dignity and how this encompassed all of the care for a person. Staff spoken with were knowledgeable about the aim of the service, rehabilitation and the people they cared for.

We found recruitment procedures to be robust. Appropriate checks were carried out on staff before they started work.

People told us they felt comfortable and safe with their rehabilitation assistants and that they would feel comfortable speaking to the manager about any issues which may arise.