About the service Home Instead Senior Care - Fareham and Gosport is a domiciliary care service providing personal care to 45 people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People consistently told us the service was exceptionally well-led. There was an excellent culture within the service which promoted clear values and a drive to provide high quality care. The high quality, compassionate culture was embedded through every part of the organisation and ensured every person received exceptionally person-centred care. This was driven by a highly organised service run by staff with the right values.
The registered manager and staff worked hard to ensure people were as engaged with their community as they would like to be. People and relatives were signposted to various events and organisations to support them. There was an exceptionally robust governance system in place to ensure there was appropriate oversight of the service to identify improvements needed.
People in the service told us that staff were exceptionally caring. Staff went above and beyond to create lasting meaningful relationships with people. Those relationships enabled staff to provide excellent care which achieved highly positive outcomes for people. The whole culture of the service demonstrated a caring approach and staff were also valued and cared about. People were encouraged to be as independent as possible and continue activities that were meaningful to them. Dignity and respect were always maintained.
People in the service told us they felt safe. Risks to people were thoroughly assessed and known by staff. People were supported by staff who had undergone appropriate recruitment checks. Medicines were managed appropriately, and incidents were thoroughly investigated.
People in the service told us that staff were effective. People experienced good outcomes because staff were skilled and involved the appropriate healthcare professionals at the right time. Staff experienced effective support by senior staff and the registered manager, this enabled them to provide high quality, effective care. People’s hydration and nutritional needs were always met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s needs were holistically assessed and met by the care provided. Care records were person-centred and contained sufficient detail. The service was not providing any end of life care at the time of the inspection but had caring and compassionate examples of providing that support in the past. Complaints were well managed and responded to in a timely manner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection – The last rating for this service was good (published 5 October 2016).
Why we inspected - This was a planned inspection based on the previous rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Home Instead Senior Care – Fareham and Gosport on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.