Updated 25 May 2017
Background
Pasadena Dental practice is in Poole and provides NHS and private treatment to patients of all ages.
There is level access for people who use wheelchairs and pushchairs. Car parking spaces, including parking for patients with disabled badges, are available near the practice.
The dental team includes two dentists, one orthodontist, two dental nurses, one trainee dental nurse/practice manager, one administration clerk and one receptionist. The practice has three treatment rooms, one of which is on the ground floor.
The practice is owned by a principal dentist and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Pasadena Dental Practice was the principal dentist. On the day of inspection we collected 78 CQC comment cards filled in by patients and spoke with five other patients. This information gave us a positive view of the practice.
During the inspection we spoke with two dentists, one dental nurse, one trainee dental nurse/practice manager, one administration clerk, and one receptionist. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open: Monday to Wednesday 08:30am to 5:30pm, Thursday 08:30am to Thursday 7pm and Friday 08:30 to 1pm.
Our key findings were:
- The practice was clean and well maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had systems to help them manage risk.
- The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
- The practice had thorough staff recruitment procedures.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
- The appointment system met patients’ needs.
- The practice had effective leadership.
- Staff felt involved and supported and worked well as a team.
- The practice asked staff and patients for feedback about the services they provided.
- The practice dealt with complaints positively and efficiently.
There were areas where the provider could make improvements and should:
- Review stocks of equipment and the system for identifying, disposing and replenishing of out-of-date stock.
- Review the practice’s infection control procedures and protocols taking into account guidelines issued by the Department of Health - Health Technical Memorandum 01-05: Decontamination in primary care dental practices and The Health and Social Care Act 2008: ‘Code of Practice about the prevention and control of infections and related guidance’.
- Review the processes and systems in place for seeking and learning from patient feedback with a view to monitoring and improving the quality of the service.