The Parklands Care Home

Updated 19 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

The Parklands Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. The Parklands Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post. However, day to day running of the home was led by the regional manager and deputy manager.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 3 people and 3 relatives about their experience of the care provided. We spoke with 5 staff members including the deputy manager, regional manager and care workers. We reviewed a range of records including 3 people’s care records and multiple medication records. We reviewed a range of records relating to the management of the service including 3 staff recruitment records. We observed staff interacting with people.

Updated 19 May 2023

About the service

The Parklands Care Home is a residential care home providing personal care for up to 40 people. At the time of our inspection there were 27 people using the service. Some people using the service were living with dementia.

People’s experience of using this service and what we found

Since our last inspection we found the provider had employed a regional manager to guide and support the management team. Systems and processes to monitor and improve the home had been reviewed to ensure improvements were recognised and actioned on. These systems required embedding in to practice to ensure their efficacy.

Risks associated with people’s care had been identified and actions taken to mitigate risks. People received their medicines as prescribed, by staff who were trained and competent to administer medicines safely. Accidents and incidents were analysed to ensure future incidents were reduced. Staff had been recruited safely. There were enough staff available to meet people’s needs in a timely way.

Routine maintenance checks had been carried out to ensure the building was compliant with health and safety requirements. We carried out a tour of the home and found improvements in regard to infection control and prevention. We also noted some improvements to the decoration of the home which had visibly improved the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 13 October 2022) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Parklands Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.