Archived: Hathaway Road Short Break Respite Service

We spoke to the families of two people who had used this service. They said 'This home is excellent', 'It has made a big difference to our lives and the staff are kind and helpful'. Two people who were staying in the home that we met said the best things were 'The food', 'Going out' and 'The staff'.

We reviewed the records of the three people who were staying in this home. The records were individualised with detailed assessments that included health plans and risk assessments. We saw that staff offered choices and were happy to provide support and encouragement if required.

We found evidence that the service was run in the best interests of the people who use it and that it provided a flexible reliable service. Significant time and effort is spent planning prospective guest's admission to the service.

Records viewed showed that support plans covered all aspects of a person's individual circumstances. We spoke with two guests who were receiving a service and both suggested that they liked staying at Hathaway Road Short Break Service and liked staff who provided day-to-day-support. It was evident from our observations that staff are fully committed in supporting people to lead purposeful and fulfilling lives as independently as possible. Staff spoken with told us that staff morale was good and there was good teamwork.