About the service Kingsley Court Care Home is a care home providing nursing and personal care for up to 85 older people. At the time of the inspection 84 people were living at the service, with another person moving to the home that day. Some people were living with the experience of dementia and some were people being cared for at the end of their lives. The service was divided into three units. Bluebell (ground floor) for older people with nursing needs, Rose (first floor) for people living with dementia who had additional nursing needs and Primrose (second floor) for people living with the experience of dementia. The service was run by Healthcare Homes, a company providing residential, nursing and domiciliary care throughout South and East England.
People’s experience of using this service and what we found
People were well cared for. They received personalised care which they were happy with. They had good relationships with the staff who they felt were kind, caring and respectful. People, or those who were important to them, had been involved in planning their care to make sure it reflected their needs and preferences. The staff knew people well, they offered them meaningful choices and respected these.
People were kept safe, because the staff knew how to provide safe care. Risks to people's wellbeing had been assessed and planned for. The environment was safely maintained. People received their medicines as prescribed and had access to healthcare services when they needed these.
The staff felt well supported. They had the training and supervision they needed to provide good care. There were enough staff to meet people's needs and keep them safe. The provider's systems for recruiting staff helped to make sure they were suitable and had the right skills and attitude.
There were effective systems for monitoring and improving the quality of the service. These included responding to, and learning from, incidents, accidents and complaints. The registered manager was visible and people using the service, their visitors and staff told us they could speak with them and felt listened to and valued. The provider worked with other external organisations, such as universities, carrying out a number of different research projects with the aim of improving care for older people and those living with dementia.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The rating at the last inspection was good (published 2 February 2018).
Why we inspected
The inspection was prompted in part by notification of a specific incident regarding medicines management. The incident is being investigated by other organisations, including the local authority safeguarding team. Therefore, we did not investigate this specific incident. We carried out the inspection to make sure medicines were being safely managed and whether there had been learning from this incident. We also looked at whether people's needs were being met
We carried out a focused inspection to look at the key questions of Safe, Responsive and Well-led.
We found no evidence during this inspection that people were at risk of harm.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service has not changed and remains good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Kingsley Court Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.