Updated 22 April 2024
Date of assessment 29 April to 10 May 2024 Caremax Homecare Services Limited is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care; tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 164 people receiving personal care from the service. We carried out this assessment after receiving concerns about staffing and staff training. We found 3 breaches of the legal regulations in relation to safe and effective staffing, risk and governance. There were not always enough suitably skilled staff to support people, calls did not always take place at the time people wanted and for some, they were often shorter than commissioned. Staff had not received all the training needed to meet people’s needs, and the registered provider could not demonstrate the quality and safety of the induction and ongoing training linked to people's needs. Staff were completing tasks without appropriate training and senior staff delivering practical training were not qualified to do so. This included checking staff competencies and delivering training for medication. Staff recruitment required improvement. Policies and systems were in place to help ensure people were protected from the risk of abuse. The provider’s oversight of call monitoring, staff training and risk was not robust. We have asked the provider for an action plan in response to the concerns found at this assessment.