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Joy Caring Services Limited

Overall: Good read more about inspection ratings

Suite B, Mindenhall Court, R/017 High Street, Old Town, Stevenage, Hertfordshire, SG1 3BG (01438) 311704

Provided and run by:
Joy Caring Services Ltd

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Background to this inspection

Updated 27 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was carried out by one inspector.

Service and service type: Joy Caring Services Limited is a domiciliary (home care) care agency. It provides personal care to people living in their own houses and flats. Not everyone using a domiciliary care agency receives the regulated activity of personal care. CQC only inspects the service being received by people provided with personal care, help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. There were 42 people receiving the regulated activity of personal care at the time of the inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 24 hours` notice of the inspection to ensure the registered manager and staff were available to speak to us.

Inspection site visit activity started on 10 April 2019 and ended on 21 April 2019. We visited the office location on 10 April 2019 to see the manager and office staff; and to review care records and policies and procedures. On 12, 15, 17 and 21 April 2019 we spoke with staff, people, relatives and health and social care professionals to get feedback about the service.

What we did:

Before the inspection we reviewed information we held about the service including statutory notifications. Statutory notifications include information about important events which the provider is required to send us. We received feedback from the local authority about their most recent inspection. We also reviewed the provider information return (PIR) submitted to us. This is information that the provider is required to send to us, which gives us some key information about the service and tells us what the service does well and any improvements they plan to make.

During the inspection we spoke with three people, four relatives, three care staff, a care coordinator, the administrator, IT and finance coordinator and the registered manager. We looked at three care plans, two staff employment files and reviewed records relating to the management of the service.

Overall inspection

Good

Updated 27 June 2019

About the service: Joy Caring Services is a domiciliary care agency and is registered to provide personal care and support to people who live independently in their own homes. At the time of the inspection 42 people received care and support from them.

People’s experience of using this service:

People were happy with the service they received, and they felt safe. Relatives told us they could rely on the service and staff were always helpful, kind and caring.

People`s needs were assessed prior to them using the service. Care plans used people`s voice in describing what level of support they needed but also what their likes, dislikes and expectations were from the staff supporting them.

People had the same staff supporting them as much as possible and they were happy with this as they got to know staff and staff knew them.

There were enough staff employed to ensure people received their visits as planned. When and if staff were running late the office staff monitored this on a live call visit monitoring system, and they alerted people of the delay. If needed the care coordinators based in the office or the registered manager carried out the visits to ensure people received the care they needed in time.

Staff were employed through safe procedures and received training to help them understand their role and acquire the skills, they needed to meet people`s needs. Staff felt supported by the care coordinators and the registered manager.

Staff received training and knew what to do if they had any concerns about people`s safety. They told us how they reported to the registered manager who then contacted the local safeguarding authorities if there was a need for it.

The registered manager and the care coordinators carried out audits to assess the quality of the care provided. They also carried out unannounced spot checks on staff in people`s home when they observed staff conduct, their competencies in meeting people`s needs and sought feedback from people about the support they received.

Rating at last inspection: Good (Last report published on 13 August 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk