Updated 27 June 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: The inspection was carried out by one inspector.
Service and service type: Joy Caring Services Limited is a domiciliary (home care) care agency. It provides personal care to people living in their own houses and flats. Not everyone using a domiciliary care agency receives the regulated activity of personal care. CQC only inspects the service being received by people provided with personal care, help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. There were 42 people receiving the regulated activity of personal care at the time of the inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 24 hours` notice of the inspection to ensure the registered manager and staff were available to speak to us.
Inspection site visit activity started on 10 April 2019 and ended on 21 April 2019. We visited the office location on 10 April 2019 to see the manager and office staff; and to review care records and policies and procedures. On 12, 15, 17 and 21 April 2019 we spoke with staff, people, relatives and health and social care professionals to get feedback about the service.
What we did:
Before the inspection we reviewed information we held about the service including statutory notifications. Statutory notifications include information about important events which the provider is required to send us. We received feedback from the local authority about their most recent inspection. We also reviewed the provider information return (PIR) submitted to us. This is information that the provider is required to send to us, which gives us some key information about the service and tells us what the service does well and any improvements they plan to make.
During the inspection we spoke with three people, four relatives, three care staff, a care coordinator, the administrator, IT and finance coordinator and the registered manager. We looked at three care plans, two staff employment files and reviewed records relating to the management of the service.