Our current view of the service
Updated
27 November 2024
We carried out this announced on-site assessment on 13 December 2024.
We found the practice had met all regulations.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.
The practice had systems to manage risks.
Smile Radiance Limited is in Northwood, in the London Borough of Hillingdon and provides NHS and private orthodontic treatment for adults and children.
There was step free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.
The practice had 5 treatment rooms. During the assessment we spoke with principal orthodontist, one of the associate orthodontists, 1 dental nurse, 1 orthodontic therapist and the business director.
People's experience of the service
Updated
27 November 2024
Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 28 patients. On the day of our assessment, we received feedback from a further 3 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “I found this practice extremely professional. The staff are very welcoming and friendly.” Another patient told us, “This orthodontist place is fantastic! From the moment we walked in, we were greeted with warmth and professionalism. The staff are super friendly and made the whole process smooth and stress-free.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. One patient said, “Booking appointments has been seamless, and the practice is always accommodating with scheduling changes when needed. They also provide excellent communication, sending reminders and updates that make the process so convenient.”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. One patient told us, “The dentists clearly explain every step of the process, ensuring I fully understand the treatment plan and expected outcomes.”
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.