The Care Quality Commission
  • Dentist
  • Dentist

Mydentist - Bolton Road - Salford Also known as mydentist

371 Bolton Road, Irlam O'th' Heights, Salford, Greater Manchester, M6 7NJ (0161) 736 6411

Provided and run by:
IDH 418 Ltd

All Inspections

13/09/2023

During a routine inspection

We carried out this announced comprehensive inspection on 13 September 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • Improvements should be made to the systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement; however some improvements should be made to the auditing protocols.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Mydentist - Bolton Road - Salford is part of Mydentist a dental group provider. The practice is in Salford in Greater Manchester and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice reception only for people who use wheelchairs and those with pushchairs; however, arrangements are in place to refer patients who require wheelchair access to a sister practice. The practice is located close to local transport routes and car parking spaces are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 2 dentists, 1 dental hygienist, 3 dental nurses (1 of whom is a trainee), 1 receptionist and a practice manager. The practice has 2 treatment rooms.

During the inspection we spoke with 2 dentists, 2 dental nurses including the trainee, the practice manager and the group regulatory officer. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday, Wednesday and Friday from 8:30am to 5pm

Tuesday and Thursday from 8:30am to 7pm

There were areas where the provider could make improvements. They should:

  • Improve the practice's systems for assessing, monitoring and mitigating the various risks arising from the undertaking of the regulated activities. In particular in relation to Legionella and gas safety.
  • Take action to ensure that all clinical staff have adequate immunity for vaccine preventable infectious diseases.
  • Take action to ensure audits of radiography are undertaken according to current guidance. The practice should also ensure that, where appropriate, audits have documented learning points and the resulting improvements can be demonstrated.
  • Improve practice protocols and procedures to ensure records are available to demonstrate all staff are up to date with their mandatory training and their continuing professional development.

17 May 2013

During a routine inspection

During our visit we saw all areas were clean and tidy and there were posters and leaflets in reception offering information on opening times, out of hours arrangements and treatment. Patients were given the opportunity to give feedback about their treatment via a form on reception.

We saw that policies and procedures were accessible to staff and emergency medical equipment was in place. Decontamination processes were seen to be followed and hygiene procedures adhered to by staff, to help minimise the risk of cross infection.

We looked at records which contained medical information and these were up to date. Patients’ information, treatment plans and personal preferences were regularly reviewed.

We spoke with two members of staff who were suitably qualified for their roles and had undertaken relevant training. We observed staff members interacting politely and with respect towards patients.

We spoke with nine patients, all of whom were positive about their experience at the practice and felt that staff were respectful and courteous. One patient said “I tend to panic and the staff and dentist made me feel very relaxed.” Another patient described the service as “Excellent, very professional.” Another said “Very happy with the service, friendly staff and good service.”

We observed that regular audits were carried out and that comments, complaints and feedback were used by the practice to inform continual improvement in service delivery.