18th June 2019
During a routine inspection
This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at GP Healthcare Alliance as part of our inspection programme.
At this inspection we found:
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The service had effective systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
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The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
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Staff involved and treated people with compassion, kindness, dignity and respect.
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Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
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There was a strong focus on continuous learning and improvement at all levels of the organisation.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care