We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.About the service
The Windham Croft Centre is a domiciliary care agency providing care and support to people living in their own homes. At the time of the inspection seven young people using the service were receiving personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right Support
People received a service that was safe for them to use and for staff to work in. The quality of the service was regularly reviewed, and changes made to improve people’s care and support as required. This was in a way that best suited people. The provider maintained well-established community working partnerships that promoted and enhanced people’s quality of life and reduced their social isolation.
Right Care
There were suitable numbers of appropriately recruited and trained staff who supported people to live in a safe way and enjoy their lives. Any risks to people and staff were assessed and monitored. Complaints, concerns, accidents, incidents and safeguarding issues were reported, investigated and recorded appropriately. Trained staff safely administered medicines to people, if required.
Right culture
The service leadership and management was transparent with an honest, open and positive culture. The provider’s vision and values were clearly defined, and staff understood and followed them. Staff were aware of their responsibilities, accountability and prepared to take responsibility and report any concerns they may have.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Rating at last inspection
The last rating for this service was good (published 5 June 2018).
Why we inspected
We undertook this inspection to check whether the service was continuing to provide a good rated service to people.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service remains good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Windham Croft Centre on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.