21 February 2014
During a routine inspection
The staff assessed people's needs, checked people's medical history and went through safety procedures with people, for example before carrying out scans or x-rays. There were procedures in place to obtain informed consent before carrying out tests or treatments. The clinic was staffed appropriately with qualified health professionals.
The clinic had not received any written complaints since the last inspection. Information about the complaints procedure was readily available and set out how people could make a complaint. Every complaint was reviewed by a senior manager. The provider used complaints to make improvements to the service.