Mary Ann Evans Hospice

Updated 27 March 2023

Mary Ann Evans Hospice provides a day care service for people with life limiting conditions, a hospice at home service for people moving towards the end of their lives, a 24-hour rapid response service to support patients at home with symptom management. They provided a service to alleviate the symptoms for people with lymphoedema, a condition which can occur after cancer surgery or radiation therapy. In addition, they provide a family support and bereavement service for patients and those close to them. The hospice provides care to adult patients and support to their families.

The director of clinical services is the CQC registered manager. The service is registered with the CQC to provide the following Regulated Activity:

Treatment of disease, disorder or injury.

The service was last inspected in August 2014 where they were rated good.

Updated 27 March 2023

Our rating of this service stayed the same. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care and had access to good information. Key services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs and made it easy for people to give feedback. People could access the service when they needed it.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 27 March 2023

Our rating of this service stayed the same. We rated it as good. See the summary above for details.