30 January 2019
During a routine inspection
• Concept Care Solutions is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults, people with physical disabilities, mental health needs, and dementia.
• The provider had three domiciliary care agencies within their registration.
• At the time of the inspection it was providing a service to 42 people.
• For more details, please see the full report which is on the CQC website at www.cqc.org.uk
People’s experience of using this service:
• People were protected against avoidable harm, abuse, neglect and discrimination. The care they received was very safe.
• People's risks were assessed and strategies put in place to mitigate the risks.
• People's likes, preferences and dislikes were assessed and care packages met people's desired expectations.
• Relatives provided consistently positive feedback about the care, staff and management. They said the service was caring, timely, effective and well-led.
• People's care was person-centred. The care was designed to ensure people's independence was encouraged and maintained.
• People and their relatives were involved in the care planning and review of their care.
• The service had a stable management structure. The provider had implemented systems to ensure they continuously measured the safety of people's care and quality of the service.
Rating at last inspection:
• Good (report published on 13 September 2016)
Why we inspected:
• This was a planned inspection to check that this service remained Good.
Follow up:
• We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
• We made a recommendation in our inspection report, which we will follow up at our next inspection.