29 November 2023
During a routine inspection
Granville is a residential care home providing respite accommodation and personal care for up to 14 people. Respite care allows those with caring duties to take a break, while the person you care for is looked after by someone else. The service provides support to people with a range of health conditions, including people with a learning disability or autistic spectrum disorder. At the time of our inspection there were 7 people using the service.
Granville is a spacious, extended and adapted building, with its own grounds and outside space. There are 14 bedrooms, some with specialist equipment such as tracking hoists and profile beds. Communal areas include wet rooms, toilets, large lounges, a dining area and a sensory room.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People’s experience of using this service and what we found
Right support: People and their relatives told us they felt safe and supported. Risks were assessed and managed to ensure people could safely participate in activities that they enjoyed. People had their own bedrooms and appropriate equipment required during respite stays was provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were encouraged to do things for themselves, supported by a consistent team of staff who promoted their independence. People were able to receive visitors without restrictions in line with best practice guidance.
Right Care: People were supported to express their views and make decisions about their care. People were supported to maintain relationships, follow their interests, and take part in activities that were relevant to them. People had access to health care professionals when they needed them. People's privacy, dignity and independence were respected and promoted. People were safeguarded from abuse and avoidable harm. Staff understood their responsibilities to raise concerns and report incidents and were supported to do so. There were sufficient numbers of suitable staff and the provider operated safe recruitment processes.
Right Culture: There was a positive and open culture at the service and systems were in place to provide person-centred care. People and staff were involved in the running of the service and the provider worked in partnership with others to achieve good outcomes for people. Systems had been implemented to enable the provider to assess, monitor and improve the quality of the services provided and the provider was focused on developing these further. Any learning was identified and acted on. People benefitted from staying at a service that had an open and friendly culture. People enjoyed staying at the service and feedback we saw and received confirmed people enjoyed their respite stays.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
The last rating for the service was Good, published on 24 July 2017.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Granville on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.