The Care Quality Commission

Archived: Majestic Care North West

7 Newmarket Street, Colne, Lancashire, BB8 9BJ (01282) 703975

Provided and run by:
Majestic Care Northwest Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

11 July 2013

During a routine inspection

People told us they were satisfied with the care and support provided by Majestic Care. They told us, 'I can't complain about the service', 'It's a small company therefore more personal' and 'I am quite happy with them and am satisfied with what they do'.

People told us they were involved in planning their care and support package. They told us the care they received was good and that they had care plans describing how their support should be provided. However, we found improvements were needed with care planning, reviews and care plan updates.

People considered they were treated with dignity and said their privacy was respected.

People said they had been given information about the service, which provided useful information and contact details. However, we found some of the information was incorrect.

People told us the staff were helpful and punctual. They had had no concerns about their care and treatment, they said they felt safe with the staff. They described staff as 'Marvellous' and 'Good'.

We found people had been formally asked about their experience of the service. There were some arrangements in place to check things were being done properly and further monitoring systems were being introduced.

22 November 2012

During an inspection looking at part of the service

We did not speak with people using the service during this inspection. However we found at our inspection in May 2012 people were generally satisfied with the care and support they received from the agency.

We found progress had been made with making sure people's care plans included enough details about their needs and choices. Procedures had been introduced to provide guidance for staff on dealing with emergencies. Policies and procedures had been developed, to provide guidance for managers and staff on the safe management of medicines. This meant action had been taken to reduce the risks of people receiving unsafe or inappropriate care and support.

We found progress had been made in ensuring people using the service were safeguarded against the risk of abuse. However, we noted some guidelines for staff to follow on protecting people were not very precise.

Progress had been made with making sure the agencies' recruitment practices more effectively protected people using the service. We found some progress had been made with developing the services' programme of staff training and support.

Arrangements had been made to formally ask people about their experience and opinions of the service. We found some checks of the services' various systems and practises had been carried out. We were told further monitoring processes were to be introduced.

15 May 2012

During a routine inspection

Majestic Care North West Ltd was registered with the Commission in March 2011 to provide personal care. This was the agencies first inspection. At the time of the inspection visit the agency was providing care and support to five older people.

People using the service told us they were satisfied with the care and support they received from the agency, one person said, 'I get very good help indeed'. Relatives spoken with told us, 'Really pleased with them, they are very helpful and kind' and 'Quite happy with the service'. However, we found some standards were not being met which may have an impact upon people using the service. The registered provider told us during the inspection, that the agency would not take on any new service users until the issues identified as needing attention had been addressed and rectified.

People considered they were treated with dignity and said their privacy was respected. They were encouraged to be as independent as possible and were involved in making decisions.

People spoken with considered the agency was generally good with time keeping and continuity of care. They said they were satisfied with care they received. However, we found improvements were needed with care planning, also making sure staff have proper guidance and procedures to follow.

Although people had no concerns about the agency and felt safe with the care they received, proper arrangements were not in place to protect and safeguard people.

We were told staff were nice and helpful, but we found proper recruitment practices were not in place. The staff training programme did not make sure staff were made fully aware of their role and responsibilities.

We found arrangements for consulting with people about the quality of the service and the agencies checking and monitoring systems, were in need of improvement to reduce the risk of people experiencing unsatisfactory care.