- Dentist
Browne's Dental Surgery Limited
Report from 18 November 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site, announced assessment on 6 January 2025. We found the practice had met regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. The practice is in Sutton Coldfield, West Midlands and provides private dental care and treatment for adults and children. There were a few small steps to gain access to the reception, waiting room and patient toilet. Treatment rooms were located on the first floor of the building. Car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 2 treatment rooms. During the assessment we spoke with 2 dentists, including the provider, 1 dental nurse, 1 receptionist and the practice manager.
People's experience of this service
Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 14 patients. On the day of our assessment, we saw patient feedback from a further 4 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “I am always happy to recommend Browne's to other people” and “(dentist) is an excellent dentist. I have been using him for over 30 years. I recommend him highly”. Patients commented positively about the standards of cleanliness. We were told that “Facilities are very clean”, and “The surgery always appears clean and equipped with modern equipment”. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. One patient commented “booking appointments is an easy process and the team are always at the other end of the phone for any queries or are available during extended weekend and evening appointments adding another level of reassurance during the process. I cannot thank them enough for the excellent treatment that I've received - they are second to none and deserve recognition for the first-class service that they provide”. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us “Treatment proposed & options available are explained in advance. (Including costings)” and “Clear explanations are given as to any required work and good use is made of camera and video technology to aid explanations”. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.