Fonjock's Social Work Practice Limited

Updated 23 November 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspection carried out by one inspector.

The inspection took place on the 10 October 2018 and was announced. We gave the service 48 hours’ notice of the inspection visit because the location provides a domiciliary care service. We needed to be sure that they would be in.

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make

Before the inspection we reviewed the information we held about the service including statutory notifications sent to us by the registered manager about incidents and events. Statutory notifications include information about important events which the provider is required to send to us by law. We used this information to plan the inspection.

During the inspection we spoke with one person who used the service and a relative. We also spoke with the director, area manager, registered manager and a member of staff

We looked at two peoples care plans. We reviewed three staff records including recruitment, training and supervision. We also reviewed the staffing rota and quality assurance records.

Updated 23 November 2018

Fonjock’s Social Work Practice Limited is a domiciliary care agency, providing personal care and support to people with mental health needs or a learning disability living in their own homes. The service operates from an office based in Bury St. Edmunds. At the time of this inspection there were 2 people using the service.

At the last inspection of 25 February 2016, the service was rated Good. At this inspection we found the service remained Good.

At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People continued to be safe at the service because staff had received training and were aware of procedures to safeguard people from abuse and manage risks to their health. Each person had a support plan and staff were aware of people’s individual needs. There were enough suitably knowledgeable staff that had been recruited through a robust recruiting process. People received their medicines as prescribed.

Staff received training and supervision to enable to them to provide the support to people with regard to their assessed needs. People gave consent to the support they received. People were given support to manage their nutritional needs and to access healthcare services when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service support this practice.

Staff were empathic and treated people with understanding. People’s privacy and dignity were respected. Staff encouraged people to maintain and develop their independent living skills.

People continued to receive support that met their individual needs and preferences. Each person had an assessment of their needs and support plan which was updated regularly as required. Staff encouraged people to pursue their hobbies and interests. People knew how to raise a complaint and were confident any concerns raised would be addressed and resolved.

An open and positive culture was maintained by the service. The registered manager led and supported the staff team to focus upon person-centred support. Quality checks and audits remained in place so that issues were identified and resolutions for improvements put in place.

Further information is in the detailed findings below.