Our current view of the service
Updated
6 September 2024
We carried out this announced on-site assessment on 17 January 2025.
We found the practice had met all regulations.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.
The practice had systems to manage risks.
Willow House Dental Surgery is in the Borough of Enfield and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.
The practice had 1 treatment room. During the assessment we spoke with the principal dentist, 1 associate dentist and 1 dental nurse.
People's experience of the service
Updated
6 September 2024
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 25 patients. On the day of our assessment, we spoke with and saw patient feedback from a further 2 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “[The principal dentist] and her team are amazing! The care I have received has been wonderful. They are all so helpful and go out of the way to make you feel comfortable.” Another patient told us, “Very efficient, extremely good dentist and receptionist. Always very satisfied with the kind service.”
Patients commented positively about the standards of cleanliness. One patient said, “The reception area and consulting room are very clean and well cared for.”
They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed. One patient commented, “Follow up is good and access to a dentist in an urgent scenario is quick and efficient.”
Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. One patient said, “The dentist took extra time to listen to me first and then spend enough time to do my teeth thoroughly.”
When they were prescribed medicines, patients felt that sufficient information was given.
Patients also felt they were supported to maintain their oral health and were provided with appropriate information and resources. One patient told us, “The dentist makes an annual plan, in consultation with me, for how to maintain my teeth and gums in the best possible condition.”
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.