- Care home
Cheriton Care Home
Report from 11 November 2024 assessment
Contents
Ratings
Our view of the service
Cheriton Care Home is registered to provide personal care to up to 71 people, some of whom are living with dementia. Nursing care is not provided. At the time of assessment, the home was supporting 67 people. The assessment took place between 19 November and 18 December 2024. We visited the service on 20 November 2024. This assessment was prompted by concerns about people’s safe care and treatment. Following this assessment, we were assured people’s health needs were addressed promptly as the provider acted in response to changes in the presentation of people and had monitoring processes in place to protect people from avoidable harm.
People's experience of this service
People told us they were safe at Cheriton Care Home, comments included, “Staff come to check on me and stop for a chat” and, “It’s the best home I’ve been in, I’m safe and the staff are just superb.”
People told us their relatives and friends were able to visit anytime and showed various communal meeting spaces they could use so visiting was not restricted to their own bedroom. People described the service as a “home from home,” and “warm and welcoming.”
People informed us they got the help they needed from visiting health and social care professionals with the support of staff and the registered manager. Feedback from professionals identified a culture of transparency and a staff team striving to deliver quality care to the people they supported. One professional told us, “I always found the staff, carers, seniors and the manager very open and helpful.”