Archived: Meadow Court

We gave the provider 48 hours’ notice of our intention to undertake an inspection. This was because the organisation provides a domiciliary care service to people in their homes; we needed to be sure that someone would be available at the office..

Meadow Court consists of 57 apartments for people aged 55 and over. The provider registered this service with us to provide personal care and support for people with a range of varying needs including dementia, who live in their own homes. At the time of our inspection 25 people received support with personal care.

There was a registered manager was in post when we inspected the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe living at Meadow Court and were supported by staff who were kind, caring and respectful towards them. Staff had been trained in safeguarding so understood how to protect people from abuse. Checks had been carried out before staff started work to ensure they were of good character and suitable to work with people they supported.

People were supported by staff who were well trained and had the skills to deliver safe and effective care. There were procedures for staff to follow to minimise risks to people’s safety such as how to manage risks associated with people’s medicines and medical requirements. Information in care plans supported staff in managing the risks identified so people were kept safe from potential harm.

Care plans contained relevant information describing people’s personal care requirements for staff to follow, to ensure people received care and support as they preferred.

Staff helped people to prepare meals in their own apartments or attend the restaurant where choices of nutritious meals were available.

People were supported to attend a variety of interesting pastimes of their choice, either in their own apartment or the provider’s organised activities programme.

People were involved in their care and their opinions were sought about the service they received to make sure this met their preferences. There had been no complaints received about the service but people felt confident to raise any concerns or issues with the registered manager if they needed to.

The provider and the registered manager ensured the quality of the service delivered to people was maintained by conducting regular quality monitoring audits and seeking feedback from people to continually look for ways of improvement.