Archived: Glenhomes Care Home

Updated 13 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 17 March and was announced.

Updated 13 April 2021

About the service

Glenhomes Care Home is a residential care home providing personal and nursing care for 19 older people at the time of the inspection. The service can support up to 21 people.

The home is a large house in the Heaton area of Bolton. There are 21 single rooms within the property.

People’s experience of using this service and what we found

Medicines were not always safely managed and staff administering medicines did not have competency checks of their ability to do so. Risks in relation to legionella had not been assessed. There was a delay in the lifting equipment receiving a required service. Improvements to individual risk assessments were needed. Further work was required to ensure staff were recruited safely.

The registered manager was aware of their responsibilities under their registration. Staff felt well supported and received regular supervision and attended staff meetings. Quality audits were in place, but we could not be certain of how they improved the service. Staff, people and relatives were complimentary about the registered manager.

People were supported to eat and drink and receive a healthy and nutritious diet. People had access to a range of health professionals. The home was well designed and maintained. People has access to equipment to keep them safe. Staff received an induction into the service and training appropriate for their job role.

People and relatives felt the staff team were caring and kind. We observed kind interactions from staff to people living at the home. The staff team were aware of people’s needs and responded to people in a timely manner.

People were confident any complaints would be listened to and responded to. Care plans required further work to become personalised. People could be supported to remain at the home, should they be at the end of their life. Activities were varied, and people enjoyed attending them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 28 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

We have found evidence that the provider needs to make improvements. Please see the safe, responsive and well-led sections of this full report.

We have identified breaches in relation to safe care and treatment at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.