- Dentist
Boxmoor House Dental Practice
Report from 30 October 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site assessment on 19 February 2025. We found the practice had met regulations. Infection control procedures in place were effective. The practice had effective systems to identify and manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Boxmoor House Dental Practice is in Hemel Hempstead and provides predominantly private dental care and treatment for adults and children. It has a small NHS contract which is used to provide care and treatment for children only. There was access to the practice via a portable ramp for wheelchair users and car parking spaces, including a dedicated parking space for disabled people, were available outside the practice. The practice had 2 treatment rooms. At the time of our assessment, there was a total of 9 staff, of which there were 4 dentists which included a visiting endodontist, 2 dental nurses, a dental hygienist, 1 receptionist and a manager. We gathered feedback from staff and spoke to a range of staff during our assessment, including 2 dentists, 2 dental nurses and the manager. The service provides cosmetic treatments, which are not in scope of regulation and are not covered in our assessment.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 28 patients. On the day of our assessment, we spoke with and saw patient feedback from a further 3 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Had a very good experience, friendly welcoming staff and as always very efficient and thorough treatment...” Another patient said, “Friendly staff, I actually enjoy my dentist visits!” Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.