6 February 2013
During a routine inspection
People also expressed satisfaction with infection control practices when care workers visited them. They told us that care workers appeared appropriately trained and used disposable gloves and hand sanitising gel.
Everyone that we spoke with told us that they had been made aware of the agency's complaints procedure. They also told us that they were confident that if they raised concerns these would be acted upon. For example, one person said, "I have never had to make a formal complaint but have the phone number and details if I needed to. When we first started having a service from the agency there were one or two things that were not quite right. I rang the manager and straight away these were put right. Thats what we like about this agency, you can ring them up and they always try and sort things quickly".