24 January 2013
During a routine inspection
People's treatment was planned and discussed with them and based on their assessed needs. People told us they were given clear information about the treatment they needed and the cost of this. They said they were given the appropriate after care advice.
People received their treatment in a clean, hygienic environment. The Clinic had arrangements in place for the safe management of infection control. Staff were confident procedures were effective to ensure people were not placed at risk of cross infection.
People described the staff as 'efficient' and 'welcoming'. Staff confirmed they had attended training courses appropriate to their work and to meet the requirement of their professional registration. Dental nurses told us they were supported in their work.
People we spoke with said they had not had the cause to complain but were confident any concerns raised would be listened to and addressed. They told us they would recommend the Clinic to family and friends.