The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Unit 11 Wainwright Close

Unit 11 Wainwright Close, Churchfields Industrial Estate, St Leonards On Sea, East Sussex, TN38 9PP

Provided and run by:
East View Housing Management Limited

All Inspections

11 February 2014

During a routine inspection

In this report the name of a registered manager appears who was not in post and not managing the regulatory activity at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time of the inspection.

The agency provided support to one person. This person lived with their parent but the agency provided support through the day with personal care and activities. The agency provided a base at the organisation's day service and care and support was provided from this venue. However, this person had taken a one week break from the service at the time of our visit so we were not able to communicate directly with them. We spoke with the relative of the person and they told us that for a number of reasons they had become unhappy with the service and were considering the way forward. They said that staff tried their best but there had been a high turnover in the staff team.

Records showed that the person was able to accept or refuse care and support and their decisions were respected. The person's support plan provided detailed advice and guidance for staff and it had been reviewed and updated at regular intervals. We saw that specialist advice and support had been obtained to assist staff in supporting the person's needs.

Thorough pre-employment checks were carried out prior to staff commencing work for the agency. Not all of the staff team had received training specific to their role and responsibilities. There were no systems in place to ensure that all staff attended supervision meetings.

The systems in place to regularly assess and monitor the quality of the care provided were not effective.

16 January 2013

During a routine inspection

At our inspection we found that the domiciliary care service had recently started to support one person. We were not able to communicate directly with this person because they had limited verbal communication abilities.

We looked at the processes that had been set up to provide support for the person who used the service. We spoke to staff and a relative about the care and support that had been provided.

We found that arrangements had been put in place to involve the person and their carer in the service provided. Although the service was in the early stages of development we found that the person's needs had been assessed and risk assessments were in place. Staff told us they had a daily process of reviewing the service to ensure the service being offered met the person's needs.

We looked at training records that showed that staff had been provided with opportunities to develop skills and competence to carry out their roles safely.