People told us that they were able to make choices and decisions regarding their care and were treated with dignity and respect. Comments include "Staff are always polite and friendly and I am treated with dignity."People told us that the care was of a high standard and that in the main staff arrived on time. One person felt that there could be more flexibility with call times. Comments included "The staff are very good, they do very well" and "The agency are flexible and staff seem competent and friendly."
The agency had clear systems in place for supporting people with medication and staff were trained in the safe handling of medicines.
Not all staff had received sufficient training to enable them to carry out their roles effectively. All staff confirmed that they received good support and felt that morale was high. Staff told us "The new manager is very approachable and things are improving."
The agency had systems to monitor the quality of the service they provided and although some of these were in the early stages of implementation they had clear plans in place to make improvements. People told us they could raise concerns and could ring the office at anytime.