Background to this inspection
Updated
8 September 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 8 August 2018 and was announced. The provider was given 24 hours' notice because the location provides a domiciliary care service and we needed to be sure that someone would be in the office.
The inspection was undertaken by one inspector.
Before the inspection, we reviewed information we held about the service this included information sent to us by the provider. We used this information to plan the inspection.
During the inspection we spoke with all two people who used the service, one relative, the registered manager and two care workers.
We looked at two people's care plans and risk assessments. We reviewed two staff personnel files and records relating to recruitment, induction, training and supervision. We looked at audits relating to recruitment and quality assurance. We checked people's feedback on the service including the timeliness of calls and whether people were involved in planning their care. We looked at health and safety and infection control and how risks were managed. We reviewed policies and procedures and business continuity planning.
Updated
8 September 2018
This inspection took place on the 8 August 2018 and was announced. This was the first inspection of Train2Care Academy since registering with the Care Quality Commission (CQC) in December 2016.
Train2Care Academy is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults and younger disabled adults who mainly come from Somali background. At the time of our inspection the regulated activity ‘Personal Care’ was provided to one person and one person was assisted with domestic tasks and meal preparation.
Not everyone using Train2Care Academy received the regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
A manager has been registered with the CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The registered manager and care workers understood their roles and responsibilities to keep people safe from harm. Risks were assessed and plans put in place to keep people safe. Checks were carried out on staff to assess their suitability to support vulnerable people.
Care workers received regular supervision and the training needed to meet people's needs. The registered manager and care workers understood the principles of the Mental Capacity Act (MCA) 2005 and, worked to ensure people's rights were respected.
People were cared for by care workers who knew them well. Care workers treated people with dignity and respect. Care was taken to ensure care workers could communicate with people using their preferred language. The registered manager and staff had a good understanding of equality, diversity and human rights.
The service was responsive and people received individualised care and support. People were encouraged to make their views known and the service responded by making changes. The registered manager said they welcomed comments and complaints and saw them as an opportunity to improve the care provided.
The vision, values and culture of the service were clearly communicated to and understood by care workers. A quality assurance system was in place. This ensured the quality of service people received was monitored on a regular basis and where shortfalls were identified they were acted upon.