3 October 2019
During a routine inspection
Easby Healthcare is a domiciliary care agency providing care and support to older people, people with learning disabilities or autistic spectrum disorder, dementia, physical disability or sensory impairment. On the day of our inspection, there were 15 people using the service.
Not everyone using the service receives regulated activity; the Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
People continued to receive a good service. People had good relationships with the staff and were complimentary of the care and support they received.
People's risks were safely managed. Systems were in place to manage issues which might affect the safe delivery of care such as adverse weather conditions. People were safely supported with handling medicines. Staff were recruited safely, well trained, and people had consistent staff providing their care.
Staff were trained, skilled and well supported by the provider. People had good relationships with the staff who protected their rights to lead a normal life. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice
Robust systems were in place to gain the views of people using the service. Feedback from people was analysed and used to inform the review and development of the service. People were respected, staff championed their privacy and dignity and encouraged their independence in all aspects of life.
Staff were motivated to provide person-centred care based on people's choices and preferences. They were dedicated and praised for this by health and social care professionals.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
For more details, please see the full report which is on the CQC's website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was Good (published 18 January 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received, we may inspect sooner.