16 October 2019
During a routine inspection
Richmond Park provides accommodation and care and support for up to 31 people. The home supports people who have needs associated with ageing or are living with a dementia related illness. There were 30 people living in the home at the time of the inspection.
Richmond Park is a recently modernised detached property set over two floors with a passenger lift and accessible bathrooms and toilets and with an accessible garden.
People’s experience of using this service and what we found
The service continues to achieve good outcomes for people and everyone we spoke with told us they would recommend the service. People were happy about the care and support they received and with the way the home was managed.
People were protected from harm. There were enough numbers of staff to meet people's needs and ensure their safety. The recruitment processes ensured new staff were suitable to work in the home. Staff understood how to protect people from abuse. Risk assessments were carried out to enable people to retain their independence. People received their medicines when they needed them from staff who had been trained and had their competency regularly checked.
People felt safe and described staff as kind, friendly and caring. Staff treated people with dignity, respect care and kindness and knew people well. Wherever possible people's independence was promoted.
People's care needs were assessed prior to them living in the home and each person had an up to date care plan that detailed their support needs. The service ensured people had access to various healthcare professionals, when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People enjoyed the meals and were supported to eat a nutritionally balanced diet. They had a wide range of organised activities and entertainments to chose from. Links with local community groups were well developed to enhance people's lives.
The home was being well-led by the registered manager and people's views about the quality of care provided were used to make improvements. Lessons had been learned and shared with staff when things went wrong. Staff were well trained and supported for their role. They felt valued and enjoyed working at the home.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published March 2017)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.