The Care Quality Commission
  • Dentist
  • Dentist

Bupa Dental Care St Mary Axe

50 St Mary Axe, London, EC3A 8FR (020) 7283 0185

Provided and run by:
Metrodental Limited

All Inspections

During an assessment under our new approach

We carried out this on-site, announced assessment on 27 July 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Bupa Dental Care St Mary Axe is part of Bupa Dental Care, a dental group provider. The practice is in the City of London and provides private dental care and treatment for adults and children. At the time of our assessment, the dental team included 8 dentists (including specialist orthodontist, endodontist, periodontist, and oral surgeon), 5 dental hygienists, 1 orthodontist therapist, 6 qualified dental nurses, 3 receptionists, a treatment coordinator, an administrator and a practice manager. The practice had 7 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses, 3 receptionists, the treatment coordinator and the practice manager. We also spoke with one the organisations quality improvement leads.

24 May 2013

During a routine inspection

We spoke with three people. They told us they were happy with their care and treatment. One person said, 'they are friendly and efficient. My dentist and the hygienist are both really good.'

People's needs were assessed and care and treatment was planned and delivered in line with their individual treatment plan. People liked the practice because the staff were friendly, treatment options and fees were fully explained and they were able to get an appointment easily. People told us they had time to discuss their treatment with the dentist. One person we spoke with told us, 'they go through the treatment plan. I ask lots of questions and they are always patient and give me all the information I need.'

Staff received appropriate professional development. People using the service told us they thought the dentists and staff working in the practice were knowledgeable and competent. One person we spoke with told us, 'the staff are all knowledgeable and it feels quite personal because they know about your treatment.'

The practice and treatment areas appeared clean and hygienic. People told us they thought the practice was clean. One person said, it's really clean, I have no concerns about the cleanliness.'